by Boots Kitchen Appliances Shopper, 16 April 2008
Boots customer service was brilliant but Hotpoint let them down with their stock availability.
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by Oliver Sudden, 10 April 2008
Tried to buy a Washer Dryer. Delivery people failed to turn up at the agreed time (twice), the item was damaged when unpacked and there was not enough room on the van to take the old machine I had paid them to take away. Customer support well below the standard I would expect.
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by Hodgie, 12 March 2008
I ordered a new washing machine for my mother. The delvery boys refused to fit it as there was a problem (installation had been paid for as an optional extra). She rang me and they were so arrogant they would not talk to me but got back in the lorry and drove off. The new machine was left abandoned in the living room.
I made a mistake by not preparing the area quite right but having been given four different delivery dates I would suggest they also make mistakes.
How very self-righteous?
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by Boots Kitchen Appliances Shopper, 12 March 2008
I had a reminder call to confirm & the driver & co were very helpful & kind in unpacking & putting in situ. Excellent.
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by Boots Kitchen Appliances Shopper, 08 March 2008
GOOD
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by Boots Kitchen Appliances Shopper, 06 March 2008
There was a problem with the delivery company. Despite being told in advance that the appliance was required to be delivered upstairs, the staff resolutely refused to do so, and just left it, fully packaged, at the front door.
That excepted, the service from Boots was excellent.
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by Boots Kitchen Appliances Shopper, 05 March 2008
An excellant service
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by Boots Kitchen Appliances Shopper, 05 March 2008
We are so pleasantly surprised at the communication that we have recieved, it has been first class as it was so much easier than purchasing in a retail shop as you kepted us fully informed of every progress, shops would not do this or even follow up an order. Thank you so much for a really pleasant shopping experience.
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by Boots Kitchen Appliances Shopper, 03 March 2008
Washing machine not yet delivered although kept up to date with progress.
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by Boots Kitchen Appliances Shopper, 29 February 2008
I found Boots Appliances very efficient friendly and competent.
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by Boots Kitchen Appliances Shopper, 29 February 2008
I found shoppng at boots, straight forward. Goods arrived on time and were in perfect condition!
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by Boots Kitchen Appliances Shopper, 28 February 2008
Delivery was delayed because the appliance had not been sent up to the regional depot. I did not like to be asked if 'that's all right for you', when someone from customer services rang on the day I was expecting delivery to be told it was not going to arrive. Obviously it's 'not all right' when you have had to take a day off work for delivery and have a disconnected cooker in the middle of your kitchen with no idea at that point when you would be able to cook again or when delivery would occur. The service after that point was very good, and delivery happened a week later more or less as planned, although the delivery people did arrive earlier than the allotted time which was a little inconvenient.
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by Boots Kitchen Appliances Shopper, 27 February 2008
Boots kept me in touch with the progress of the order by telephone and contacted the manufacturer on my behalf for a missing fitting. I was so pleased with the experience that I have recommended it to a number of friends.
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by Boots Kitchen Appliances Shopper, 24 February 2008
I have found it to be a very efficient system and would definitely use again and recommend to others.
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by Boots Kitchen Appliances Shopper, 22 February 2008
easy to order, excellent delivery
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by Boots Kitchen Appliances Shopper, 22 February 2008
We appreciated being well informed about the delivery date and time. Customer service was exceptional.
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by Boots Kitchen Appliances Shopper, 22 February 2008
Excellent service. They kept me wellinformed throughout.
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by Boots Kitchen Appliances Shopper, 14 February 2008
Very well organized, efficient and accurate.
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by Boots Kitchen Appliances Shopper, 10 February 2008
Excellent - easy to use web site. Competetive price. Quick responce by emails advising item in stock and of delivery time. Contacted the night before by telephone and given 4 hour delivery time slot. Delivered on time and in good condition. Cannot fault the service in any way. Will definitely use again and recommend to others.
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by Boots Kitchen Appliances Shopper, 09 February 2008
The ordering process was simple. The prices were good. The contact from Boots was also good. However, 3 of the articles were delayed. Although initially told 2 weeks delay and articles were ready quicker. Unfortunately, delivery let them down. The fridge / freezer did not arrive when expected. The telephone customer service from the delivery firm was poor. I am waiting to see if there is a satisfactory resolution. The remaining articles are due to be delivered next week. The two items I have received are so far fine. The delivery drivers were very helpful.
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by Boots Kitchen Appliances Shopper, 09 February 2008
excellent service,no delays.Would definatley buy from again
