by Appliances Online Shopper, 24 June 2008

I rec'd a text message telling me that they had tried to contact me, not true, I had to phone a national call rate number, my goods were not in stock, I had a fitter booked so I had to look for an alternative. I phoned back and was told that the alternative could be delivered on Monday, I had to check if that was still okay with my fitter, when I phoned back I was told by a 3rd person that this was never possible as that Manufacturer could only deliver on Tuesday, this was to late so I cancelled my order and requested a call back from a manager. This never happened. I am a Payroll Manager, if one of my staff behaved in this manner, they would be re-trained.

by Appliances Online Shopper, 22 June 2008

Fantastic! Excellent products at an excellent price. Great value and superb service. Highly recommended.

by Appliances Online Shopper, 21 June 2008

fridge freezer was delivered badly damaged & is now out of stock (10-14days),washing machine is now 10-14 days for delivery after being originally told that it was in stock. prices with appliances online are very competative, but to the detriment of service

by Appliances Online Shopper, 17 June 2008

I had no problems ordering the product but obtaining the offered credit facility a little more difficult using the credit company's website. On the whole a positive experience.

by Appliances Online Shopper, 17 June 2008

Shopping experience itself and indeed keeping me informed right through was very good including during the delivery delay. However, this meant hanging around waiting from before the arranged 4 hour slot (just in case they did come early)until 2 hours after when they finally turned up. This made me late for a previous commitment. Delivery guys, being late and obviously keen to get home had to be prompted to unpack delivery and take away the old fridge as arranged & paid for. They quickly put fridge in position but the final setting up etc of appliance, which I understand they should have done, I had to complete myself - not difficult, but annoying.

by Appliances Online Shopper, 04 June 2008

The Goods arrived undamaged, it was what we ordered, and they kept us informed on the progress of our order and the delivery date and time

by Appliances Online Shopper, 02 June 2008

I had to change initial delivery date due to work and that didn't go through correctly then machine didn't turn up on next agreed date - turns out it hadn't arrived from the manufacturer... They were very good on the phone though and took off the delivery charge. Machine then did turn up when it was next supposed to. Delivery guys were very good - quick and helpful. Took my old machine away and got new one up and running. Earlier hiccups wouldn't stop me from going to them again

by Appliances Online Shopper, 02 June 2008

Website and purchase form easy to use. Good communication with delivery deatails. Delivery driver lept me informed of journey progress. A good shopping experience.

by Appliances Online Shopper, 28 May 2008

First class merchant. Offers the goods required at a great price, with first class support.

by Appliances Online Shopper, 23 May 2008

THEY WERE VERY PROFESSIONAL AND KEPT ME INFORMED ABOUT WHEN MY DELIVERY WAS EXPECTED. POLITE ON THE PHONE AND EXTREMELY EFFICIENT, IF ONLY EVERYBODY WAS LIKE THEM

by Appliances Online Shopper, 22 May 2008

Very satisfied with products and price however customer service was poor. We were not kept up to date on progress of out of stock item and I got the impression that if we had not continued to chase them we would still be waiting now for our order.

by Appliances Online Shopper, 22 May 2008

The product I bought was very competitvely priced as were the installation and removal of the old product price. I was told that the product would be delivered between 7am and 11am. It finally arrived just after 5pm. The delivery people unpacked tne item but didn't know how to connect the new item, so my husband ended up helping by showing them the correct connections. The call centre people were very polite & helpful. However, we had a wasted day waiting for it to arrive. I'm not sure if I would buy from this company again.

by Appliances Online Shopper, 21 May 2008

Received my order within six days of ordering. Kept informed of the delivery date. Telephoned day before with a time slot and telephoned morning of delivery to advise me of the approximate time of delivery. Came when expected and fitted new applicance and took away the old one. Great service at a good price.

by Appliances Online Shopper, 19 May 2008

Very quick and efficient, pleasant to speak to by phone.

by Appliances Online Shopper, 17 May 2008

very comprehensive instructions regarding delivery would prefer tick box on delivery note to say item not installed so assumption could be made that product has not been checked as working

by Appliances Online Shopper, 14 May 2008

Excellent service. Easy to order. Contacted with delivery date and time slot. Absolutely hassle free. Would definitely use again.

by Appliances Online Shopper, 13 May 2008

Stock Avaliability was not shown and also not informed when I would recieve my cooker. I am still awiting for delivery. I ordered the cooker on 1st May

by Appliances Online Shopper, 12 May 2008

easy and inexpensive

by Appliances Online Shopper, 07 May 2008

the whole shopping experience was excellent , from price to delivery.i would use appliances on line again and recommend anyone looking for the cheepest price and good service to check them first.

by Appliances Online Shopper, 06 May 2008

Had the product i wanted at a very competetive price.

by Appliances Online Shopper, 05 May 2008

web site easy to use, phone call and text received to confirm date and time of delivery. on the day of delivery the old machine was removed, and the new one brought in. I signed and they left the machine for my husband and I to remove packaging. fortunately my husband had a spanner that could remove the transit bolts from the back of the machine.